I told him I would be contacting Corporate to let them know just how he treats his customers. As I was leaving the store and almost out the door I heard ** say, "**." I quickly turned around and went back in and said, "What did you just say to me?" He replied, "I'm just repeating what you said." I asked, "Who's your manager?" He said, "I am." I said, "Whats your name?" He opened his jacket to reveal the name **.
He snatched the plugs up off the counter and started to walk away while saying, "Then come back with your confirmation number." I replied, "Yeah," and, "So much for the 20 minute drive to get here," and called him an ** for being less than helpful and having an attitude with me. I asked him to look it up and see if they actually had the parts there at the store, and he went back and brought them up to the counter, then he said, "Will there be anything else?" And proceeded to start ringing up an order, I said NO, and I don't want the plugs, because I'm not going to pay for them twice, I already paid for a set online and I used a 25% off discount when I checked out. Nevertheless, what a joke this place has become! I'm putting this out there for everyone else to see so you can know what kind of service you are getting from these fly by night "parts professionals" and cookie cutter retail chain stores that are a waste of time and money in the long run! Bottom line, go to the dealer for your parts, they'll be correct, fit properly, be surprisingly equal in cost, and you'll receive far better results for your hard earned money! So, I called my bank and filed a dispute on the transaction. I said, "You charged me $437.13 for parts that I didn't receive, just who in the hell do you think you are?" I then said, "Fine I'll contact your corporate office and handle it, as well as file a formal complaint," he basically tells me, "Fine you go right on ahead, because I really don't care." So, at this point I call Advanced Auto Parts customer service hotline (waste of time), I get the prompts, nothing matches my reasons for calling, so I pick one, 25 minutes later I get a "service representative" who tells me wrong department, here I'll transfer you over, 35 minutes later, computer generated message says contact online help desk because their phone line is just too busy! I said, "That's ridiculous, let me speak to the store manager, what's your name?" He then tells me that his name is "Bobby" and that he is the manager and if I'm going to be upset about this that he can't and literally refuses to help me. So I described the kid who helped me originally and then "Bobby" tells me that that guy no longer works there.Īt this point I am becoming annoyed, well how does that concern me? Then I asked well I would like my money back, since clearly you failed to get them! "Bobby" tells me, "Sure, just bring in your receipt and I can help you out." I asked, "Well why can't you just look it up and return my money to my card you charged, I don't have the receipt or time to come in and waste more time for a problem that is not mine?" He tells me without a receipt I'm not going to be refunded. 5-7 minutes later, "Bobby" picks up the phone and asks who helped me, because he has no record of the parts even being ordered. 10 minutes later, other guy picks up the phone telling me that "Bobby" was looking into it and asks if I can hold a little longer, I said, "sure, no problem". Two weeks later I decided to call the store to find out if everything was received and ready for pick up, because of course I was never called the following week, but no big surprise there! So the other young guy "Bobby" who answers puts me on hold to check and see if they are all there.